One More Night

Last Updated: [04/04/2026]

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1. Deposit Payments

All deposits paid through One More Night secure your reservation for the selected event or experience.

Deposits are taken as part of our booking and reservation service and are generally non-refundable, unless stated otherwise in this policy.

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2. Event Cancellations

If an event is cancelled by the organiser or venue, customers will be offered one of the following:

- A full refund of the deposit  
- Transfer to an alternative date  
- Transfer to another available event  

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3. Changes by Event Organiser

If the event organiser makes changes to:

- Event time  
- Location  
- Line-up  
- Venue  

We will make reasonable efforts to inform customers. Refunds will only be issued where the event is cancelled entirely.

Otherwise, customers may be offered:

- Transfer to another event  
- Alternative date (subject to availability)

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4. Weather Conditions (Boat Parties & Outdoor Events)

Many events, including boat parties and outdoor experiences, are subject to weather conditions.

- Events will proceed in most weather conditions  
- The decision to cancel due to weather is made by the event organiser or venue  
- If the event is cancelled due to unsafe weather conditions, customers will be offered:

- A full refund  
- Transfer to another date  
- Credit towards another event  

If the event proceeds, refunds will not be issued due to weather conditions.

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5. Customer Cancellations

If you are unable to attend your booking:

- Deposits are generally non-refundable  
- In some cases, we may allow transfers to another event or date  
- Transfers are subject to availability and organiser approval

Requests must be made at least 48 hours before the event, where possible.

- Cancellation due to medical will require a doctor/hospital note.

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6. No Shows

Failure to attend the event will be treated as a no-show.

No refunds will be issued for no-shows.

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7. Medical Issues & Exceptional Circumstances

We understand that unexpected circumstances may arise.

In cases of medical emergencies or serious unforeseen events, refund requests may be considered at our discretion.

Customers may be required to provide supporting documentation, such as:

• Doctor's note

• Hospital documentation

• Travel disruption evidence

Requests must be submitted as soon as possible prior to the event.

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8. Payment Processing

Payments made through our platform are processed securely via third-party payment providers.

Refunds, where applicable, will be returned to the original payment method.

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9. Third-Party Events

All events are operated by independent third-party organisers.

One More Night is not responsible for:

- Event operations  
- Venue entry decisions  
- Event experience  

Refund eligibility is based on the organiser’s final decision where applicable.

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10. Contact

If you have any questions regarding refunds, please contact:

One More Night  
Email: info@onemorenight.co.uk

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One More Night  
Where the best nights never end